The final installment in the efficiency series is on Tenant Exit Interviews.
How will this make me efficient?
When a tenant moves out (this is when you want to conduct an interview, not when they are evicted) he or she can give you valuable insights that can level up your rental business.
You can ask questions like the following:
- What did you like about the application process?
- Was it easy to get through?
- Were you fully aware of what we expected from you and what you could expect from us?
- Would you rent from us again?
- What was the best thing about the entire process?
- What was the worst thing?
- What could we have done better?
- What do we need to keep doing?
- If you were renting from us again, what amenities would you like to have that weren't present now?
The key to growing your business is making your rentals stand out to your ideal prospects. What better way to do that than to interview those tenants that are moving on their own accord? Especially if they are caught up on rent, didn’t damage the place, and actually give you a notice BEFORE they move. It's tenants like this that can really give you invaluable feedback that you can use to level up you processes and scale your business by attracting your ideal tenant.
Remember, the way your building looks on the outside, the inside, the amenities, location to places like schools, shopping, and entertainment are all just as important to your ideal tenant as the amount of rent they are paying. You cannot expect A+ tenants in D- units.
Conduct the exit interview with your tenants and let them help you get to where you want to be.
For more information about this blog post and the rest in the efficiency series, schedule a call with AMH!
AMH Bookkeeping, LLC. The Landlord's Bookkeeper™