Maintenance requests. YIKES! For most landlords and property managers this can be a MAJOR headache. Establishing a smooth, easy to follow process from the beginning can fulfill a request with ease! Once a maintenance request is received, the landlord or property manager completes a Work Order. There are many steps but like all things, repetition is key to automating this process. The first step in this process is when the Tenant issues a maintenance request. Depending on how you manage your properties (self-managed or property management firm), the response to this will vary a little bit. For the post we will outline if from the property management firm view. More often than not, PM firms have a maintenance team on staff that is ready to answer these requests in a timely manner. Others do not and may have to call upon another company to help. In either situation, a well-defined process will ensure a smoother journey from start to finish. Here is the process AMH recommends: Tenant issues a request. PM sends request to Maintenance Supervisor. Supervisor contacts tenant for further info and to schedule time for Technician to inspect the issue. Technician inspects issues, taking pictures and documenting findings.